1. Is your site secure for the use of credit cards?
Yes. Our site is secured by Comodo SSL.
The Secure certificate can be seen on our homepage.
When you provide your credit card details, these details are encrypted by means
of the Secure Server thus protecting them from fraudulent malpractise.
TheIsraeliOnLineShop is committed to maintaining On-Line confidentiality.
We do not share your information with any third party for any purpose.
3. How is my order shipped?
We normally ship orders by Registered Air Parcel Post. All orders are
packed in protective packaging. Tracking numbers can be provided on request.
Orders weighing over 1 kg are usually shipped by Express Mail Service (EMS) on a door to door basis at no
4. Do you gift-wrap your products?
We usually wrap all our silver jewellery , Judaic Jewelry and small items such as :
silver mezuzah,Torah Pointers,Psalm book covers in an appropriate gift box, free of charge.
5. How can an urgent order be expedited?
Please approach us with your request either in the comments area
provided in the order, or by emailing us separately on email@example.com,
and we shall do everything possible to meet your request. This may involve additional shipping charges
which we shall quote separately.
6. How are shipping costs calculated?
Our website is programmed to calculate shipping costs automatically,
mostly according to weight factors.
We normally charge shipping at cost.
7. How long will delivery take?
We normally deliver within3- 6 weeks.
Should product be available prior to that,
we always strive to dispatch orders as quickly as possible.
8. What happens if my parcel is lost?
Registered Air Parcel Post is automatically insured.
Should you advise us of loss, and this is confirmed by the Post Office,
we shall compensate with a new parcel.
9. Return Policy
Should you wish to return a product, we shall accept it on condition that it is returned in
its original condition and original packaging.
Kindly pre-advise us by email when returning product.
Refunds will be made to the original buyer only.
Refunds will exclude return-shipping costs.
When returning product it is your responsibility to have the product insured against loss.
10. Could you locate for me a new product?
Should you have particular wishes, please do not hesitate to write to
us at firstname.lastname@example.org with your request.
Our network with Israeli artists and suppliers is thorough and covers the market extensively.
11. Other questions
Please do note hesitate to correspond with us
to: email@example.com with any querie.